Return Policy / RMAs
Yacht Devices U.S. accepts returns for thirty (30) days after shipment. All products sold by Yacht Devices U.S. are covered by a manufacturer's warranty. Customer must first contact the manufacturer for technical support of defective products. A prepaid return shipping label will be provided for defective items if deemed necessary by the manufacturer. Customer is responsible for return shipping costs of non-defective returns. Non-defective returns received back in unopened/new condition and with all parts/packaging will receive a refund minus the original shipping carrier's published shipping costs. Customer must request a return merchandise authorization (RMA) through the Yacht Devices U.S. website or by emailing us at returns@yachtdevicesus.com. A RMA number will be issued with instructions for returning the package within two business days. We reserve the right to refuse returns that are sent COD, without a return authorization, show signs of installation/use, has missing parts/packaging, missing proof of purchase/UPC code, or have serial numbers that do not match our records. Open software, mapping/chart data cards, international orders, freight truck only items and special order items are not returnable. If a customer refuses shipment, then the customer will be responsible for both the shipping cost to send the package(s) to the customer and the shipping costs incurred by Yacht Devices U.S. to have the package(s) shipped back (returned) to our warehouse in addition to any shipping carrier fees. Claims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within seven (7) days.